Shipping & Returns

Deliveries & Returns

We are operating as normal and working with all our delivery partners to guarantee FREE & FAST delivery

Once your order is complete, our couriers will contact you to arrange a delivery day.

You can contact our courier for any delivery queries/ updates

It’s vital you have left an up to date mobile contact number, otherwise, expect delays. Feel free to email us the best mobile contact number:

FREE SELECT DAY DELIVERY TO MOST PARTS OF THE UK

Delivery is Free and Fast to most parts of the UK

You will receive an email/text message after you have placed an order and the items are ready for dispatch (this is usually within 24/48hrs) to offer you a delivery on the day of your choice.

We require all customers to leave an up to date mobile number and an email address to take advantage of this service.

We carry most items in stock to ensure such a quick delivery, on some very rare occasions delivery can take up to 10 working days for items that are out of stock.

We use a specialist furniture carrier for over 95% of our deliveries, this ensures that you will receive your goods in perfect condition. For peace of mind, your item will be delivered fully insured and would be exchanged Free of charge in any rare case of damage.

Delivery for our Divan beds and certain mattresses can take between 7 to 14 Working days in very rare cases.

Deliveries to the following postcodes PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW, BT, can take 7 – 14 days for delivery. These areas may also incur a Delivery charge, click the link below for more information.

Goods can be returned within a period of 14 Days of delivery, once the goods have been collected please allow 2-4 working days for the refund to be processed. To return goods there is a collection charge starting from £49.00, however certain post codes can go up to £95 as well as it depending also on the bed unless agreed contrarily. Items must be in their original packaging and condition.

Deliveries are made to the communal door of your property and couriers are not authorized to take items any further. Any courier that may deliver items further than the communal door can only do so as a gesture of goodwill at the discretion of the buyer, please note that the company would not be held liable for any risk to the items past the communal door. Please note delivery times during the festive period and national holidays do vary please contact our delivery team for more information. Missed Deliveries will incur a charge,

Goods are delivered flat pack for home assembly. We fully comply with the Distance Selling Act 2000

DELIVERIES TO ANY OFF-SHORE LOCATIONS
Please note ALL deliveries to off-shore Islands will be sent uninsured and all liability is left with the buyer.

Please call us for more information.

At present, due to this liability, we do not deliver to any off-shore locations.

CANCELLATIONS AND RETURNS
We put so much care into selecting our beds, which makes us very confident that you will be pleased with your purchase, in fact, we are so confident that we are offering a 14-day money-back guarantee from the day you receive your goods.

In the very unlikely event, should you wish to return a item, We can arrange a collection for you via our Furniture delivery team at a cost depending on postcode ranging from £49 to £95 which will be deducted from your refund, alternatively you may organise to return the item yourself.

Goods must be returned in their original packaging and in new condition, any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned.

Refunds will be issued within 48 hours of receipt of goods. Allow up to 10 working days for the funds to show in your account.

EXCHANGE/REPLACEMENTS
If any goods are received with any parts missing, we will send out a replacement as soon as possible.

Please notify us within 48 hours of delivery of any damage to the goods, as we may not be in a position to exchange damaged items at a later time.

Photographic evidence may be required in order to replace damaged parts.

If you wish to exchange your order an exchange charge between £49 and £89 will be incurred.